Welcome to TheBusiness24.com, an online marketplace dedicated to providing a fast, free, reliable, and comprehensive source of information to users and connecting buyers with sellers. This policy outlines the terms and conditions for refunds and returns for services purchased or listings made on our platform
1. Overview of Services
TheBusiness24.com focuses on delivering a platform for Small and Medium Enterprises (SMEs), large enterprises, and individuals to list their businesses, shop online, and connect within their district. With features such as an exclusive Business Directory and a shopping space, we aim to ensure that the information provided is accurate, moderated, and beneficial for users seeking local services.
2. Refund Policy
Eligibility for Refunds
Refunds may be issued under the following circumstances:
Incorrect Listing or Service Information: If you paid for a listing or advertisement and the content was not displayed as agreed or contains errors due to system faults.
Service Delivery Issues: If you purchased a service or product through our platform and it was not delivered within the promised timeframe. Duplicate Payments: If you accidentally made multiple payments for the same service.
Technical Errors: If there are technical errors that prevent access to paid features or services.
Non-Refundable Services
Refunds are not applicable under the following conditions:
a)- Listings that have already been posted or approved.
b)- Purchases of digital or downloadable content once accessed.
c)- Products purchased directly from third-party sellers on the platform. Refunds for these transactions must be requested directly from the respective seller.
d)- Subscription fees for premium listings or promotional features once activated.
Partial Refunds
In certain cases, partial refunds may be considered for incomplete services, where a portion of the service has already been rendered.
3. Return Policy
Since TheBusiness24.com is an online marketplace, there are no physical products to return. However, users may cancel or amend their service requests or listings within a specified timeframe:
Cancellation Requests: You may cancel a service or listing request within 24 hours of purchase if it has not yet been processed.
Editing Listings: Users are encouraged to ensure that their listings are accurate at the time of submission. Any amendments requested after approval may incur additional fees.
For products purchased from sellers on TheBusiness24.com, returns must adhere to the seller’s individual return policy.
4. Process for Refunds
To request a refund, please follow these steps:
Contact Support: Email our team at refund@thebusiness24.com or use the Help Center on the website/app.
Provide Details: Include your order ID, receipt, and a brief explanation of the issue.
Review Period: Refund requests will be reviewed within 3-5 business days to determine eligibility.
Refund Timeline: Approved refunds will be processed to the original payment method within 7-10 business days, depending on the payment provider.
5. User Responsibilities
We encourage users to review all information carefully before making a purchase or submitting a listing. While we strive to maintain the accuracy and reliability of the platform, users are responsible for ensuring their listings meet their intended needs.
Rate Local Businesses: As part of our mission to support local communities, we encourage users to share their opinions about the services they receive from businesses in their area. This helps others make informed choices about local services.
6. Disputes and Seller Policies
If a refund or return request pertains to a product or service purchased from a third-party seller, users should contact the seller directly to resolve the issue. TheBusiness24.com acts as a platform provider and is not liable for disputes between buyers and sellers.
7. Modifications to Policy
TheBusiness24.com reserves the right to modify or update this Refund & Return Policy at any time. Changes will be effective immediately upon posting. Users are encouraged to review this policy periodically for updates.